Privacy Policy

At a glance

• No data collectedNothing is sent to Meraled or anyone else.
• No accountNo personal profile, no registration.
• No tracking, ads or analyticsNo tracking technology of any kind.
• Stays on your deviceWorks over Bluetooth, without a server or internet connection.

This policy explains how the Meraled Smart app for iPhone and iPad (“the app”) handles information. On the App Store, the app’s privacy information is shown as “Data Not Collected”.

1. Who we are

The app is provided by Meraled Aydınlatma Sanayi Ticaret Limited Şirketi, Muratpaşa Mah. Sinema Sk. No:22/A, 34040 Bayrampaşa / İstanbul, Türkiye (“Meraled”, “we”, “us”).

The app itself does not send us any personal data. For information you choose to send us yourself (see section 9), Meraled is the data controller. You can reach us at info@meraled.com; all contact details are in section 14.

2. Data we do not collect

Meraled Smart controls Meraled LED lights directly from your device over Bluetooth. It does not use a server, a cloud service or a user account, and it works without an internet connection. As a result:

• we do not receive, store or have access to anything you enter in the app;
• we do not know which stores use the app, how many lights a store has, where they are installed or how they are used;
• the app contains no analytics, advertising, crash-reporting or tracking software, and it does not track you across other companies’ apps or websites;
• the app does not use Location Services, the camera, the microphone, your photos or your contacts, and it does not send notifications;
• we do not sell, rent or share data with third parties, because we do not collect any.

The third-party software components built into the app run entirely on your device and do not send data anywhere.

As for every app on the App Store, Apple gives us anonymous, aggregated statistics, such as the number of downloads per country, and, only from users who have agreed in their device settings to share analytics with app developers, anonymous crash reports and usage statistics. These come from Apple under Apple’s own privacy policy, not from the app, and they do not tell us who you are, which store you are in or anything about your lights.

3. Information stored on your device

To work, the app stores the following in its own private storage on your device only:

• the stores you create and their names;
• the lights you add: their technical identifiers, the names and locations you give them and their last known state;
• the security keys that allow your device to control your store’s lights;
• the groups you create;
• in Technician Mode: the technician name and company you enter, commissioning records, notes and reports;
• app settings, such as whether the app is signed in and whether Technician Mode is on;
• a diagnostic log of the app’s own activity (see section 6).

We cannot see or access any of this information. Your device’s own backups (iCloud Backup or a backup on your computer) may include it, as controlled by your device settings. Deleting the app removes it from the device.

4. Bluetooth

The app needs Bluetooth permission to find Meraled lights near you and to send them your commands, such as on/off, brightness, color temperature and jewelry tones. iOS asks for this permission once, with the message: “Meraled Smart uses Bluetooth to find and control your Meraled lights.” Bluetooth is not used for any other purpose.

• The app uses Bluetooth only while it is open on your screen; it has no background Bluetooth activity.
• Signals from nearby lights are processed on your device only, to show which lights are in range and what state they are in.
• In Technician Mode, an installer tool can list nearby Bluetooth devices on the screen. Devices that are not lights, such as phones or watches, are not recorded.
• The app does not use Bluetooth or anything else to determine your location, and it does not ask for location permission.
• You can withdraw the permission at any time in iOS Settings → Meraled Smart → Bluetooth. The app then cannot find or control your lights.

5. Sign-in

The app opens with a sign-in screen. The sign-in details are provided by Meraled together with your lighting installation; they are not a personal account, and no personal data is requested. They are checked on your device: what you type is not stored and is not sent anywhere. Only the fact that the app has been unlocked on this device, and with which kind of sign-in (store, installer or demo), is remembered, until you choose Settings → Log Out.

6. Diagnostic log

To help solve problems, the app keeps a log of its own activity on your device. It contains, for example, the app version, device model, iOS version, language, light identifiers and names, group names and connection events. It contains no network or security keys, no light locations, no notes and no technician name. Older entries are removed automatically.

The log never leaves your device by itself. You can share it with us from Settings → Support → Share Diagnostic Log; you choose how and to whom it is sent, for example by e-mail.

7. Files you share

The app can create the following files. Each one is created only when you tap the corresponding button, and it leaves your device only through the iOS share sheet, to a destination you choose (for example AirDrop, Mail, Messages or Files):

• Store file (.meraled) – to share a store with a colleague (Settings → Share With a Colleague) or to hand a store over after installation;
• Store backup – Settings → Back Up Store;
• Commissioning report (PDF) – in Technician Mode; it shows the store, the technician name and company and the details of each light;
• Diagnostic log – see section 6.

Where these files go is your decision. Meraled does not receive them unless you send them to us. Once you share a file, the privacy practices of the recipient and of the service you use to send it apply.

8. Links to other services

The app contains links to the Meraled website, the product catalog, the quote request page, Meraled’s social media pages, phone, e-mail and Maps. They open only when you tap them. Web pages open in an in-app Safari window; the app does not see what you do there. Information you provide on those websites or in those apps is governed by their own privacy policies.

9. Information you send us

If you contact us by e-mail or phone, or send us a diagnostic log, report or store file, we receive the information you choose to provide, such as your name, e-mail address or phone number, your message and its attachments. We use it only to answer you and provide support for your installation.

We process this information because it is necessary to respond to your request and to provide the support you asked for, and on the basis of our legitimate interest in answering customer enquiries (EU/UK GDPR Article 6(1)(b) and (f); Turkish Personal Data Protection Law No. 6698 (KVKK) Article 5(2)(c) and (f)). We keep it only as long as needed for that purpose or required by law, we do not use it for advertising, we do not sell it, and we delete it on request.

10. Deleting your information

• A store: Settings → Delete Store removes the store’s lights, names, locations and reports from your device (available when the device has more than one store).
• Signing out: Settings → Log Out locks the app; your data stays on the device.
• Everything: deleting the app removes all of its data from your device.
• Files you have shared must be deleted wherever you sent or saved them.
• Information you sent us: write to info@meraled.com and we will delete it.

11. Children

Meraled Smart is a professional tool for jewelry stores and lighting installers. It is not directed at children. The app collects no personal data from anyone, including children.

12. Your rights

Because the app does not send personal data to us, we hold no personal data about you from the app. For information you have sent us directly, you may, depending on where you live, have the right to access it, to have it corrected or deleted, to restrict or object to its use, to receive a copy of it, and to lodge a complaint with a data-protection authority (in Türkiye, the Personal Data Protection Authority; in the EU, EEA or UK, your local supervisory authority). Residents of US states with privacy laws have similar rights; we do not sell or share personal information.

To exercise any of these rights, write to info@meraled.com. We will answer within the time limits set by applicable law.

13. Changes to this policy

We may update this policy when the app or the law changes. The new version will be published on this page with a new “Last updated” date. If a future version of the app were to start collecting data, we would update this policy and the app’s privacy information on the App Store before that version is released.

14. Contact

For help with the app, see Meraled Smart Support.